communication
Learning Scenarios (7)

Anxiety attack at a school
Support a young person experiencing an anxiety attack triggered by an ecological emergency by identifying the root cause, using appropriate anxiety‑management techniques and exploring constructive ways for the patient to engage in community or environmental action.
Emergency & unscheduled care
HLT54121
Formats:
VRTabletDesktop

Describing symptoms and managing appointments at the doctor’s surgery
Engage with written information in a doctor’s surgery, reschedule an appointment, describe health concerns and listen to instructions about medication using appropriate vocabulary.
English for Speakers of Other Languages (ESOL)
non-accredited
Formats:
VRTabletDesktop

Performance review underperformance
Carry out a performance review by discussing concerns about underperformance, providing clear and constructive feedback, and facilitating a two way conversation using effective performance management techniques.
Performance management
non-accredited
Formats:
VRTabletDesktop




